Question 1

Do I have to pay extra to start using ROUVY if I’m a BKOOL subscriber?

Accepted Answer

From 1 October 2025, your existing BKOOL subscription includes access to ROUVY. You just need to set your password using your BKOOL email.

Question 2

What if I subscribed to BKOOL through the App Store or Google Play?

Accepted Answer

You will still be able to use both BKOOL and ROUVY until November 30, 2025. After that date, you will need to continue your subscription directly through ROUVY. We’ll share follow-up details on where and how to enter your payment method before the change takes place.

Question 3

What happens to the BKOOL app?

Accepted Answer

The BKOOL app will retire on 30 November, 2025. After that date, all riding will continue on ROUVY.

Question 4

Can I use the same login details for both BKOOL and ROUVY?

Accepted Answer

If you have an active BKOOL subscription, you will use your BKOOL email for both platforms. To log in to ROUVY, you just need to set a new ROUVY password.

Question 5

Will I lose my ride history, distance, or level?

Accepted Answer

With the Career Carryover feature you can transfer your distance and ascent totals from BKOOL to ROUVY, and your ROUVY Career level will be set to match your progress.

Question 6

How do I log in to ROUVY?

Accepted Answer

Once you set a password using your BKOOL email, you can use the same email to log in to ROUVY.

Question 7

Can I sign up for a new BKOOL subscription?

Accepted Answer

No. New BKOOL subscriptions will not be available after 1 October, 2025. If you would like to subscribe, you can do so directly on ROUVY.

Question 8

What happens when my current BKOOL subscription expires?

Accepted Answer

You can continue riding on ROUVY until your BKOOL subscription runs out. After that, you will need to subscribe directly through ROUVY to keep access.

Question 9

Where do I manage my subscription and billing?

Accepted Answer

Subscription and billing changes must be made in the **_My Subscription_** section of the BKOOL portal.

Question 10

Will the same routes and events be available on ROUVY?

Accepted Answer

Not all BKOOL routes will move over, but ROUVY offers thousands of real-world routes with video and a wide calendar of races and events.

Question 11

Do I need to install the ROUVY app?

Accepted Answer

Yes. To continue riding after 30 November you will need to download the ROUVY app from the App Store, Google Play, or the ROUVY website.

Question 12

Will my trainer and devices still work?

Accepted Answer

If your trainer or sensors worked with BKOOL, they should also work with ROUVY. If you run into issues, please reach out to Support.

Question 13

Who do I contact for support?

Accepted Answer

Please continue to use BKOOL Support for now. Once you are fully subscribed and riding on ROUVY, you can use the ROUVY Support portal.

Question 14

Will the price of my BKOOL subscription change?

Accepted Answer

Your current renewal price remains the same for the time being. If anything changes, we will let you know in advance.

Question 15

Can I use both apps at the same time until 30 November?

Accepted Answer

Yes. Until 30 November, 2025, you can continue to ride in BKOOL and ROUVY if you are an active BKOOL subscriber.

Question 16

What if I do not have an active BKOOL subscription?

Accepted Answer

If you do not have an active BKOOL subscription, you can still continue riding by subscribing directly on ROUVY. A free trial is available to help you get started.

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