Question 1

Can I continue to use the FulGaz app after the acquisition by ROUVY and will there be any change for me as a FulGaz user?

Accepted Answer

Right now, nothing will change. You can continue to use the FulGaz app just as you always have. Your favourite features, routes, and experiences will remain the same, and there’s no action needed on your part.

We would like to see you on the ROUVY platform in the future and throughout 2025, we will begin integrating the best of the FulGaz experience into the ROUVY platform, bringing together the strengths of both platforms to create an even better cycling experience for everyone. We are fully committed to offering you the best and once we are ready, we will come up with a full migration package personalized for you.

Question 2

How will this acquisition benefit me as a user?

Accepted Answer

The acquisition was part of the process with IRONMAN for ROUVY to become the Official Digital Sports Platform of IRONMAN. 
This is a long term commitment to improving the experience for you as well as ALL indoor cyclists - bringing an expanded selection of routes, more and improved workouts and more inspirational content to help you reach your cycling goals. 
It will also give you the chance to try the innovative technology of ROUVY's augmented reality, making your indoor cycling experience more immersive and realistic than ever. 
Our vision is to work actively together with you - investing resources, knowledge and passion to build the best possible training platform for cyclists, triathletes and IRONMAN athletes.

Question 3

Do I have to start a ROUVY membership?

Accepted Answer

Only if you want to try the ROUVY app. Starting a plan on ROUVY will not cancel your FulGaz subscription. For more information on this, please check the personal email that we have sent you together with the official announcement of the acquisition.

Question 4

Will my current device be compatible with ROUVY?

Accepted Answer

It should be. You can run the ROUVY app on Windows, Mac, iOS, Android, iPad, and Apple TV devices. 
You can check out our guide to see which trainers are compatible with ROUVY https://rouvy.com/indoor-trainer-compatibility-guide.

Question 5

How will customer support be handled from now on?

Accepted Answer

Please contact support@rouvy.com who will be able to answer all your questions.

FulGaz frequently Asked Questions

Questions and answers

Acquisition

App content

Subscription

Product

Company

Information

Community

FulGaz frequently Asked Questions

Questions and answers

Acquisition

Can I continue to use the FulGaz app after the acquisition by ROUVY and will there be any change for me as a FulGaz user?

How will this acquisition benefit me as a user?

Do I have to start a ROUVY membership?

Will my current device be compatible with ROUVY?

How will customer support be handled from now on?

App content

What happens to the routes, workouts, or training plans I’ve saved and will my favourite routes, events, or challenges still be accessible?

How does the IRONMAN partnership benefit indoor cyclists who don’t compete in IRONMAN events?

Are there plans to add specific features from FulGaz to the ROUVY app?

What are the benefits of augmented reality and how does it differ from my FulGaz experience?

I like the video routes of ROUVY but prefer riding without the avatars. Can I ride on ROUVY without them?

Will you continue with IRONMAN PRO SERIES VIRTUAL EDITION?

Subscription

What happens to my current subscription plan or credits?

Will there be discounts or promotions for transitioning to the ROUVY app?

Product

Company

Information

Community