Pricing FAQ

Should I pay via iTunes?

We recommend to pay the Rouvy Standard subscription via our website, as this allows you to use both iPhone and iPad. The iTunes subscription is limited to one device only (iPad or iPhone)...

I am using iPad/iPhone, but I want to use the desktop route editor. Do I need a Premium or at least Standard subscription?

Route editor is free. You don't need to buy any additional subscription. Route editor is available on Windows only, but you can also upload the activity into your training diary and create the route based on outdoor data via the Rouvy web portal.

My wife wants to ride on the same computer with me. Is it necessary to buy another subscription? Or can she use mine?

If you have a Premium subscription you can add your partner's user account to your family sharing group. He/she will get the same functionality as you, limited to the same devices (PC, Android, iPhone, iPad) like you. More about family sharing here

What happens once 14 days trial period is over?

During the first 14 days of the trial period all premium features are enabled. Once the trial expires, the App will limit the time of rides in free ride training mode to the amount of 1 hour only. You can reactivate your subscription at any time to unlock all functionality again by recharging your account balance.

How can I change or cancel the subscription plan?

All Rouvy pricing plans purchased via the Rouvy website are connected to your user account. You can log into your Rouvy account and manage the subscription in Settings > Subscription. In case of iTunes / Google Play payments, you have to make any changes via your iTunes / Google Play account.

I have an active subscription which works well on my other device. On my new device I can't activate it. What's wrong?

You have probably exceeded the number of allowed devices for your subscription. Please check the management of allowed devices and remove an unused device first. After that you can try to refresh the settings in the new Rouvy App (or log in again). More about allowed devices here.